How can we help?

No. Checkout is guest-only. After you place an order you get an order code and a private order page. The code is your receipt.

Add products to your cart and open checkout. Physical items need a shipping address; digital orders need none. Choose a coin and place the order. Your private payment page then shows the exact amount, the address and a QR code.

Yes. The minimum order is $399 in products, before shipping. Combine products or increase the quantity to reach it; your cart shows how much more you need.

If it hasn't shipped, message us with your order code and tell us what to change. An unpaid order expires on its own after 48 hours, so there's nothing to cancel.

Orders placed in this browser are listed on the track an order page. If you added an email at checkout, the code is in our message. Otherwise message us with the coin, the amount and the transaction ID of your payment.

Yes. Tell us what you need, such as the parts, your budget or the AI model size you want to run, and we'll reply with an offer and a payment page.

Bitcoin, Monero, Ethereum, Solana, Tron, USDT and USDC on several networks, Litecoin, Dogecoin and more than a dozen others. The list at checkout is always current.

Send the payment within 48 hours. The amount on your payment page is fixed for that order, so send exactly what it shows.

The amount includes a small unique offset that identifies your order. Send it in a single transaction and don't round it.

The sender. Make sure the amount that arrives matches the amount on your payment page.

Message us with your order code. Small underpayments can be topped up and overpayments are refunded. A payment that arrives after the order expired is credited at the order's value or refunded.

Bitcoin, Ethereum, Solana, Tron and stablecoin payments are detected automatically once they confirm on-chain. Monero payments are checked by hand, usually within a few hours. Your order page updates by itself.

Only for coins that use one. Your payment page shows it in a warning box. Include it, or the payment can't be matched to your order.

Monero, because it hides amounts and addresses. Stablecoins such as USDT and USDC avoid price swings while you pay.

We will never ask for your seed phrase, a wallet password or a test payment. Only pay the address shown on your order page at cryptogpus.com, and check its first and last characters in your wallet before sending.

Standard insured shipping is free on orders of $999 or more and $29 below that. Express insured shipping is $59. Digital items have no shipping cost.

Most orders ship in 2 to 5 days, including built-to-order PCs, AI workstations and graphics cards. In-stock PCs ship in 1 to 2 business days. Digital items and services are delivered to your order page, usually within 24 hours.

Yes. Every parcel is insured and sent in an unbranded box. PCs are foam-packed with the graphics card supported, and expensive builds can ship in a wooden crate.

We ship internationally where carriers and the law allow. Import duties and taxes are paid by the buyer.

The tracking number is posted to your order page as soon as the parcel ships. No email needed.

You can return our PC builds and unopened retail products within 30 days. Message us with your order code first so we can send return instructions. Opened retail items are covered by the manufacturer's warranty.

Message us with your order code and a short description. Items that are dead on arrival are replaced or refunded, and return shipping is on us when an item arrived damaged or defective.

In the same coin you paid with, calculated at your order's US dollar value, to an address you give us. Refunds are normally sent within 5 business days of receiving the return.

AI gift subscriptions and gift cards can't be returned once delivered. If we can't deliver within 72 hours of your payment confirming, you get a full refund.

Every PC and AI workstation we build has a three-year parts warranty and lifetime technical support. Refurbished components in our builds, such as the RTX 3090s in the CG AI Duo 48, are covered for one year.

They're covered by their manufacturer's warranty, and we help you file the claim.

Message us with your order code and a short description of the problem. Your warranty is tied to the order code, not to your name.

Physical damage, liquid damage, unauthorized modifications and normal wear.

Only what an order needs: the items, totals and payment details, the shipping name and address for physical orders, and an email or other contact if you choose to give one. Read the privacy policy for the full list.

Not by default. Google Analytics loads only if you choose Allow analytics in the privacy banner, and you can change that at any time under Privacy choices at the bottom of every page. We use no ad pixels or retargeting. The contact form uses Cloudflare Turnstile to stop spam. Read the privacy policy for details.

Yes. After delivery, message us with your order code and ask us to delete your shipping details.

Never. Hardware wallets ship factory-sealed so you set them up yourself, and no one at our store will ask for a seed phrase, a PIN or remote access to your device.

The official gift link or code is posted to your private order page, usually within 24 hours of your payment confirming. You redeem it on your own account.

No. We never ask for your password or account details. Gifts are redeemed by you, on your own account.

No. We only sell official gift subscriptions and gift cards from the providers. We never sell shared accounts.

After your payment confirms, your key or login and the connection details are posted to your private order page, usually within 24 hours. If we can't deliver within 72 hours, you get a full refund.

Some services, such as Venice, Proton Lumo and Kagi, accept crypto directly. For those we link you to the provider and you pay them there. We take no commission.

Start from the largest model you want to run. 32B models fit on a single 32GB card, 70B models at 4-bit need 48 to 128GB of memory, and 120B-class mixture-of-experts models need 96GB or more. Compare them in AI workstations.

Gaming PCs come with Windows 11 Pro, Ubuntu 24.04 LTS with telemetry off, or no operating system. AI workstations can also ship with Ubuntu, Ollama, llama.cpp and Open WebUI set up.

Yes. Lighting colours can be set to your preference: add a note at checkout.

Yes. Each product page lists the motherboard, power supply and case so you can check room for more storage, memory or a bigger graphics card. Ask us if you're unsure what fits.